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Please use this identifier to cite or link to this item: http://ir.kneu.edu.ua/handle/2010/20961

Название: Service design and the next generation technologies in Georgia
Авторы: Keshelashvili, Giuli
Ключевые слова: Service Design
Public Service Hall
queue management
Submit Date: 2017-03-23T12:23:02Z
Issue Date: Mar-2016
Издатель: ДВНЗ «Київський національний університет імені Вадима Гетьмана»
Библиографическое описание: Keshelashvili G. Service design and the next generation technologies in Georgia / Giuli Keshelashvili // Стратегічні імперативи сучасного менеджменту : зб. матеріалів ІІІ Міжнар. наук.-практ. конф. (17–18 берез. 2016 р.) : у 2 ч. / М-во освіти і науки України, ДВНЗ «Київ. нац. екон. ун-т ім. Вадима Гетьмана» ; редкол.: С. М. Соболь (відп. за вип.) [та ін.]. – Київ : КНЕУ, 2016. – Ч. 1. – С. 218–223.
Краткий осмотр (реферат): The work provides study and analysis of the queue management substance and significance. Research was conducted on the basis of Tbilisi Public Service Hall example. The work demonstrates that dealing with the queue management problem is of decisive importance for improvement of effectiveness of the service companies.Research conducted within this work is based on the results of 10-day observations. In the research the methods of quantitative analysis were applied. On the basis of the data obtained based on exponential distribution and Poisson distribution of services the econometric model was built. Suitability of this model is demonstrated, the relevant conclusions were made for improving queue management effectiveness.
URI: http://ir.kneu.edu.ua/handle/2010/20961
ISBN: 978-966-926-069-7
Appears in Collections:2016 рік

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